If you combine strong technical aptitude and experience installing and repairing equipment with customer service savvy and the ability to travel extensively and provide outstanding service across a multi-state, Midwestern territory, the position of Field Service Technician offers you several compelling opportunities. You will:

• Play an important, customer-facing role as you travel to optometrist offices to install, maintain and repair lens finishing equipment and train customers in its use. 
• Take advantage of strong training. You'll be able to leverage the breadth of your current skillset and knowledge, and we'll set you up for success by providing the training you need to learn our equipment and fill any gaps.  
• Join a collaborative, motivated team with an upbeat, mission-driven culture.
• Earn competitive pay and first-rate benefits, including a company vehicle. 
• Become part of an organization driven by a threefold mission: Improving lives by improving sight, Innovating for better vision, and Reaching the 2.7 billion underserved
• Join at a time of exciting transformation; our 2018 merger with Luxottica has given us an unmatched global footprint in the eyewear industry

You will support the equipment of Essilor Instruments, a leader in the development of modern solutions and technologies for eye care professionals throughout the world. Essilor Instruments is part of the Stereo Optical group, a division of Essilor of America, Inc. Essilor of America is the leading manufacturer of eyeglass lenses in the United States, employs more than 7,000 people, and operates the largest and most comprehensive optical laboratory network in the U.S.

Video/image: You will install, repair and maintain finishing equipment such as Mr. Blue 2.0. Mr. Blue is the perfect solution allowing customers to work with cutting- edge technology, differentiate offerings, optimize the edging process. 

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Field Service Technician opportunity, you will have:

• An associate degree in Electronics or a similar field, or the equivalent combination of education and experience
• Technical experience installing and repairing machinery/equipment, preferably medical and/or lab equipment, ideally within the optical industry  
• Solid computer skills including experience with:
  • Windows, Microsoft Office Suite, and Networking TCP/IP 
  • ERP experience, ideally Microsoft Dynamics GP, SAP and/or NGERP preferred
• General understanding of electrical and mechanical components, cabling and cable maintenance
• Strong written and verbal communication skills, including the ability to:
  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Write routine reports and correspondence
  • Speak effectively before groups of customers or employees
• Strong interpersonal and customer service skills; ability to train others on equipment use
• A self-starter approach to your work with the drive to learn and a sense of accountability 
• Strong analytical reasoning and problem-solving skills
• Organizational skills with strict excellent attention to detail
• Willingness to travel 80-90%, locally and across a multi-state territory. Typically, you'll drive to sites within a half day's distance and fly to more distant locations. Some travel will be overnight  

While performing the duties of this job, you regularly will be required to stand for prolonged periods of time. You also will need to be able to lift and move equipment weighing from 70 - 150 pounds.  

Reporting to a Technical Support Supervisor, as Field Service Technician, you will be responsible for traveling to assigned customer sites (optometrists and opticians) in order to install, repair and/or maintain large lens finishing systems/equipment. This is a physical role. Large equipment will be delivered to the site prior to your arrival, but you'll be responsible for unpacking it and moving it into place, so you must be able to move up to 150 pounds. 

You will install a variety of equipment with varying installation complexity. For example, Tracers may be relatively easy, while lens grinding equipment requires a water source -- either a direct line or pump and tank set up -- and equipment must be networked and often integrated with the offices' practice management systems. While you won't be required to run lines/cables in walls, you should understand network cabling and have the technical aptitude to connect systems. You will have tech phone support, should it be needed. Post-installation, you will train the office staff on the equipment use. 

In addition to installations, you may be booked for preventative maintenance and repairs. You will track (open calls and service orders) and manage your work (placing/updating notes, managing parts inventory, etc.) in our ERP system. Depending on equipment and complexity, customer calls may take anywhere from a few hours or half a day or more. When traveling by air (long distance), you may have multiple appointments in the area, so may stay overnight. 

As part of your essential duties and responsibilities, you will:

• Travel to customer locations to perform installations, training and service
• Communicate with customers to help them understand how to use the product
• Handle customer equipment problems that appear to derive from the use of the product
• Handle requests for replacing defective parts
• Provide trade show support to include set-up, tear down and sales support during show hour
• Communicate with your supervisor regarding problems that arise from engineering, production or the end-user
• Complete, maintain and process pertinent paperwork
• Represent the company in the appropriate manner in the industry including timeliness, personal habits and appearance
• Keep Management informed of significant issues
• Work internally with other team members in various functional areas (Sales, Customer Service, etc) to communicate the status of repairs and installations
• Attend continuing education seminars to maintain a high level of personal competence
• Assist in the final testing of product upgrades and of new products
• Provide phone support, responding to customer inquiries via telephone, fax and by mail in a timely manner
• Record daily contacts in the Service Management Software
• Provide operational, maintenance and troubleshooting training

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: Mr. Orange sets a simple and accessible standard for even the most difficult jobs. Whatever the finish or curvature of the lens, its wide array of functions guarantees top quality results. 

Professional development
We'll provide training to acquaint you with our culture and business, as well as the technical savvy necessary in this role. We're committed to ensuring you thrive here, and history shows that strong performers can advance their careers at Essilor Instruments, Stereo Optical and Essilor of America.

Great environment
Our culture is entrepreneurial, and the company has been innovating both technologically and to solve problems for over 70 years. If you’re someone who loves to learn, this could be a great place to grow your career.

Truly living our values
At Stereo Optical and across Essilor, we believe everyone deserves to see life and all its detail with the best vision possible. That's why, in addition to designing, manufacturing and distributing quality vision care solutions worldwide, we invest in raising awareness of the importance of good vision, support eyecare professionals, invent new technologies and products, and support philanthropic initiatives. We also are committed to robust standards for environmental sustainability.

Excellent benefits
We offer an exceptional mix of benefits including medical, dental and vision plans; a 401(k) plan with company match; a company vehicle, tuition reimbursement; comprehensive training through Essilor University; lens and frame benefits for you and your family; an employee stock purchase plan with company match; and more.

We’ll provide training, but this is a role that will evolve and grow along with you. Depending upon your expertise in different areas, such as networking, you can really stretch and work beyond your initial job description. We're a small but growing team and we anticipate opportunities for proven performers, and ample opportunities to make an impact. 

To meet the demands of the role, you will be self-motivated, adaptable, flexible, and reliable. In addition, to be an outstanding Field Service Technician.  

• Bring a proactive approach to learning and getting up to speed quickly
• Support our commitment to quality
• Achieve goals independently and also contribute as a team player; support team members as they'll support you
• Communicate clearly with your supervisor and team, including keeping strong records
• Always provide quality service whether you visit a customer for a short repair, or do a complete system install and training
• Manage multiple tasks and priorities effectively
• Always maintain a bias for safety
• Bring a commitment to our mission and goals